Refund and Returns Policy

At 20trendy, customer satisfaction is our priority. This Return & Refund Policy explains the terms under which you can return products and receive a refund.

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1. Return Policy

We accept returns within 14 days of delivery. If you are not satisfied with your purchase, you may request a return within this period.

To be eligible for a return:

• The item must be unused and in its original condition
• The product must be in its original packaging
• Proof of purchase (order number or receipt) is required

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2. Non-Returnable Items

Some items cannot be returned due to hygiene or safety reasons, including:

• Beauty and personal care products
• Undergarments and intimate items
• Items that are damaged due to misuse

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3. Return Process

To start a return, please contact our support team within 14 days of receiving your order.
You will be guided through the return procedure.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

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4. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 business days
• The refund will be issued to your original payment method

Shipping charges are non-refundable unless the return is due to our mistake.

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5. Exchange Policy

We only replace items if they are defective or damaged.
If you need an exchange, please contact us within 14 days of delivery.

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6. Late or Missing Refunds

If you have not received your refund after approval:

• Check your bank or payment provider
• Contact your payment service
• Then contact our support team

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7. Contact Us

For return and refund requests, please contact:

Email: support@20trendy.com
Store Name: 20trendy